Your new role
The Retail Operations function is the engine room, behind the scenes, supporting the Trade Teams and wider business areas to operate effectively.
A large function of this role is to be the connecting voice between the Trade Teams and wider business areas. You will be communicating updates, many will be business-critical, with stakeholders at all levels.
The remaining function of this role is to coordinate all aspects of retail store administrative tasks and support Trade Team activity and event planning.
A day in the life of
Here are just a few of the things youll be getting up to as a Retail Operations Co ordinator
You'll leave no stone unturned in your quest to create truly exceptional ways of working.
In addition to creating high-quality communications, you will be accountable for admin workflows such as goods ordering for the retail estate, travel and accommodation bookings, and supporting trade team event planning. As you can see, your coordinator role is imperative to the day-to-day successful running of the trade teams. Youll treat Sofologists like they are family, ensuring that you have friendly, engaging encounters with every conversation.
With high energy, and a can-do, proactive attitude, youll manage fast-paced workloads.
Youll work closely collaborating with your team, demonstrating effective administration of retail operations inboxes and tasks in a timely, professional manner.
You need to be easygoing, and just generally great to work with. This is a small team, so strong teamwork skills are a must. Youll also possess the ability to work well alone, adhering to strict deadlines.
You will create and publish content on a set day and time, to an audience of hundreds of Sofologists! Therefore, strong literacy skills and an eye for detail are essential.
Your passion is naturally contagious and you enjoy working in a fun and creative environment. In your role, you will liaise with Sofologists at all levels, across all business areas. You will build strong working relationships with stakeholders, and be trusted to deliver their business-critical communication updates on time, and in a way that is clear, concise, and engaging for the audience.
Constantly thinking outside of the box. You are an engaging, clear communicator. You capture an audience's attention when you speak, which is why you are trusted to deliver business comms.
Dont be afraid to think bold - were ambitious at Sofology and want to stand out from the crowd!
In your role, youll want everyone to work compliantly, with all trade areas doing things the right way. We want you to professionally challenge when your requested processes and procedures are not followed, working closely with leadership to drive and deliver excellence through all stores.
Introducing a feedback loop is incredibly important. Email and phone conversations are good, but taking the initiative to carry out store or Support Office visits to engage your audience sometimes is even better!
In an ideal world
You will have the following experience
Administration experience is desired but not essential.
Able to work towards a set deadline, whilst maintaining accuracy and attention to detail are key.
A real can-do attitude when working in a fast-paced, yet highly rewarding role.
Due to the nature of the role, strong literacy skills are essential.
Were looking for someone experienced and confident using a laptop, and composing emails.
Experience in using Microsoft Documents or Gsuite software is desired but not essential (day-to-day, the team will use Google Sheets which is similar to Microsoft Excel, Google Docs which is similar to Microsoft Word, and Google Slides, which is similar to Microsoft Powerpoint).
There are a number of internal systems and platforms to complete workflows in this role. Were looking for someone with an open mind to learn new ways of working, and embrace becoming skilled in new technologies.
People skills are a must in this role. You will be required to communicate and engage with stakeholders at all levels, so professionalism and being personable is essential.
Pay & Perks
Great basic salary with company bonus
Plenty of opportunities to learn & grow.
30% discount across the Group, plus 15% for your friends and family
Access to discounts at 100s of high street retailers.
Mental, physical and financial support (EAP)
Enhanced maternity & adoption pay
Spend up to £1,500 at Currys / PC World and spread the cost through Sofology.
Additional days off, whether its your wedding, birthday or even the arrival of your new furry friend
A contributory health scheme, flu vaccines, access to a Doctor and private health check
Income protection, bereavement and life assurance - you can count on us to be there when it matters
Holiday buy back scheme (5 days)
Okay, so the list just goes on, but heres a few more. Sharesave, volunteer days and a cycle to work scheme!
A little bit about Sofology...
Were a fun place to be and we know our people are priceless. Were proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious.
Were all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work.
Roll Out The Red Carpet- From browsing to buying and beyond, we always ensure aVery Important Customerexperience - no ifs, no buts.
A Seat for Everyone- Be yourself and feel at home. We know that different backgrounds and experiences make us stronger.
Bold By Design- We're a courageous brand with ambition and drive. Well never settle for second best and always strive for more.
So, if you want to join us on the sofa, save your seat by applying now!
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